Shipping policy
📦 Valuran Shipping Policy
At Valuran, we offer Free Worldwide Shipping on every order. All orders are processed with care and include tracking once the package has shipped.
🌍 Free Worldwide Shipping
We currently offer free standard shipping worldwide. Your order may be delivered by trusted local and international carriers depending on your destination, such as USPS, Canada Post, Australia Post, or other regional delivery partners.
⏱ Order Processing Time
- Orders are typically processed within 1–3 business days after payment is received.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- During high-volume periods, processing may take slightly longer, but we always aim to ship your order as quickly as possible.
🚚 Estimated Delivery Time
After your order has been processed and shipped, estimated delivery times are usually:
- United States: 7–15 business days
- Australia: 7–12 business days
- Canada: 8–16 business days
- United Kingdom: 7–15 business days
- Other international destinations: 10–20 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, local carrier delays, holidays, or other factors outside our control.
🔍 Order Tracking
Once your order ships, you will receive a shipping confirmation email with:
- Your tracking number
- A link to track your order online
Tracking information may take 24–72 hours to update after your order has been handed to the carrier.
If you have not received tracking information within 5 business days of placing your order, please contact us at support@valuran.com.
📬 Shipping Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order. Valuran is not responsible for delays or failed delivery caused by incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@valuran.com. We will do our best to update the address before your order ships.
📦 Lost or Delayed Packages
If your package appears to be delayed, lost, or marked as delivered but not received, please contact us at support@valuran.com. Our support team will help review the tracking information and assist with the next steps.
For packages marked as delivered, we recommend checking with household members, neighbors, building reception, or your local carrier first. If the package still cannot be located, contact us and we will do our best to help.
🛃 Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer and are not included in the product price.
📩 Need Help?
If you have any questions about shipping or tracking, please contact us:
Email: support@valuran.com
Response Time: We typically respond within 1–2 business days.