Refund policy
📦 Valuran Return & Refund Policy
At Valuran, we want you to feel confident when shopping with us. That’s why eligible orders are covered by our 14-Day Money-Back Guarantee.
If you are not satisfied with your order, you may request a return within 14 days of delivery. If more than 14 days have passed since your order was delivered, we may not be able to offer a refund or exchange.
✅ Return Eligibility
To be eligible for a return, your item must be:
- Returned within 14 days of delivery
- Unused and in the same condition as received
- Returned with the original packaging, accessories, and inserts when applicable
- Accompanied by proof of purchase, such as your order number or confirmation email
Please contact us before sending anything back. Returns sent without prior approval may not be accepted.
📩 How to Start a Return
To request a return, please contact our support team at support@valuran.com with:
- Your order number
- The email address used at checkout
- A brief reason for the return
- Photos or videos if the item arrived damaged, defective, or incorrect
Our support team will review your request and provide return instructions if your order is eligible.
Please do not send your item back to the manufacturer.
🚚 Return Shipping
For eligible returns approved within the 14-day return window, Valuran covers return shipping fees. Our support team will provide instructions for returning your item.
Customers must use the return instructions or return label provided by Valuran support. We are not responsible for returns sent to the wrong address or sent without prior approval.
💰 Refunds
Once your return is received and inspected, we will notify you by email about the status of your refund.
- If approved, your refund will be issued to your original payment method.
- Refunds are typically processed by Valuran within 3 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
🔁 Exchanges
If you received a damaged, defective, or incorrect item, please contact us at support@valuran.com. We will review the issue and help arrange a replacement or another appropriate solution.
⚠️ Non-Returnable Items
The following items may not be eligible for return:
- Items returned more than 14 days after delivery
- Items that are used, damaged, or missing original packaging due to customer handling
- Items marked as final sale
- Returns sent without prior approval from Valuran support
⏳ Late or Missing Refunds
If your refund has been approved but you have not received it yet, please allow additional time for your bank or credit card provider to process the refund.
If you still have not received your refund after checking with your bank or payment provider, please contact us at support@valuran.com.
📩 Need Help?
For return or refund questions, contact us:
Email:
support@valuran.com
Response Time: We typically respond within 1–2 business days.