FAQ
Frequently Asked Questions
Find answers to common questions about Valuran orders, shipping, returns, product use, warranties, and customer support.
Orders
How do I place an order?
Choose the product you would like to purchase, add it to your cart, and complete checkout using one of the available secure payment methods. After your order is placed, you will receive an order confirmation email.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at support@valuran.com. We will do our best to help before your order has been processed or shipped.
How can I check my order status?
Once your order ships, you will receive a shipping confirmation email with your tracking number and a link to track your package online.
Shipping
Do you offer free shipping?
Yes. Valuran offers Free Worldwide Shipping on every order.
How long does shipping take?
Orders are typically processed within 1–3 business days. After shipment, estimated delivery is usually 7–15 business days for the United States, 7–12 business days for Australia, 8–16 business days for Canada, 7–15 business days for the United Kingdom, and 10–20 business days for other international destinations.
Will I receive tracking information?
Yes. Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package online. Tracking may take 24–72 hours to update after the package is handed to the carrier.
What should I do if my order is delayed?
Delivery times are estimates and may vary due to customs processing, carrier delays, holidays, or local conditions. If your order appears delayed, contact us at support@valuran.com and we will help review the tracking information.
Returns & Refunds
What is your return policy?
Eligible orders are covered by our 14-Day Money-Back Guarantee. If you are not satisfied with your order, please contact us within 14 days of delivery at support@valuran.com and our support team will review your request.
How do I request a return?
To request a return, email us with your order number, the email address used at checkout, and a brief reason for the return. Please contact us before sending anything back, as returns sent without prior approval may not be accepted.
When will I receive my refund?
Once your return is received and approved, Valuran typically processes the refund within 3 business days. Your bank or payment provider may take additional time to post the refund to your account.
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@valuran.com. Include your order number and clear photos or videos so our team can review the issue and help with the next steps.
Payments
What payment methods do you accept?
Available payment methods are shown at checkout and may vary depending on your location and device. Common options may include major credit cards, PayPal, Apple Pay, Google Pay, and other supported secure payment methods.
Is my payment information secure?
Yes. Valuran uses secure checkout systems and trusted payment providers to help protect your payment information.
Products
Who is GlowPulse Massager designed for?
GlowPulse Massager is designed for people looking for a calming at-home routine for tired, heavy-feeling legs using gentle warmth, vibration, and red light care.
Who is BackGuard Support Belt designed for?
BackGuard Support Belt is designed for everyday lower back support during sitting, walking, working, or light daily movement.
Are Valuran products suitable as gifts?
Yes. Many customers choose Valuran products as practical wellness gifts for parents, partners, or loved ones who appreciate comfort-focused self-care at home.
Are your products suitable for everyone?
Product suitability may vary depending on personal needs, preferences, and intended use. Please review the product information carefully before purchasing. If you have a medical condition or specific health concern, consult a qualified professional before use.
Warranty & Support
Do Valuran products include a warranty?
Yes. Valuran products include a 12-Month Warranty against defects for added peace of mind.
How can I contact customer support?
You can email us at support@valuran.com. We typically respond within 1–2 business days.
What are your support hours?
Our support hours are Monday–Friday, 9:00 AM–5:00 PM MST.
Still need help? Our support team is here for you.
Contact Support